What’s Included in an ISO 20000 Audit?
An ISO 20000 audit is more than a checklist—it's a deep dive into how effectively an organization manages its IT services. By understanding what’s included in the audit process—from document review and interviews to process evaluation and performance analysis—organizations can better prepare and position themselves for certification success. Properly maintained ISO 20000 Documents along with a culture of continual improvement, are crucial in meeting the expectations of the standard.